TERMS & CONDITIONS

  • All products made are assembled in my studio or 30 minutes down the road in Penzance.

  • Due to the nature of the materials used and the natural dye process there may be imperfections but all items listed have been deemed saleable.

  • All photographs and text on the website are my own and may not be used or copied without my permission.

RETURNS

  • Due to the size of our company we would rather offer alterations or a credit note if the garment is not right for you. For customers in the UK we accept refunds within 3 working days of the garment arriving with you.

  • We are unable to accept international returns due to customs and duties so do think carefully about your measurements. We can always share more information if needed to ensure your garment is right for you.

  • In the event of a faulty item a refund will be made to the card used to make the payment initially and will be made when the product has been received and checked.

  • Garments must be returned in the condition that they were received and include all packaging and tags.

  • In this instance please email me immediately at hello@bysarahjohnson.co.uk with details and a photo and a refund will be made at my discretion.

  • Please make sure that return packages are insured and tracked, Sarah Johnson is not responsible for them until they have been received.

SHIPPING

  • All ready to wear products will be dispatched within three working days unless notified.

  • All products ‘made to order’ by me in my studio may take up to six weeks or 30 working days to be completed and dispatched.

  • Shipping will be done by Royal Mail Special delivery. Tracking details will be sent to you on dispatch of your product.

  • I cannot guarantee the availability of all products but an immediate refund will be made if an item has been previously sold. 

  • Any duties or taxes for international shipping are the buyers responsibility.


PRIVACY 

  • Sarah Johnson will not pass on your information and will not contact you after your purchase is complete unless you choose to sign up to our newsletter.

  • Payments will be taken through Stripe, a partner to Squarespace. Click here to view their security information.